How to dispute a tow in Harvey
Think a tow or boot in Harvey was wrong? Louisiana law gives you a real way to push back, even before you pay.
What Louisiana law says
Louisiana gives you a real way to push back on a tow or a boot, and you don't have to pay first to do it. Every towing invoice has to be itemized and has to list the Louisiana Public Service Commission's own complaint address, P.O. Box 91154, Baton Rouge, LA 70821, or lpsc.louisiana.gov. You're entitled to a copy of that invoice without paying, and you don't have to pay the bill first to have standing to file a complaint. Filing a written complaint with the LPSC, or with a district commissioner's office, stops storage fees from accruing as of the date you filed, if the charges are later found excessive. If it's a boot instead of a tow, La. R.S. 32:1741 gives you 10 days to request an administrative hearing contesting its validity or the fee, and the booting company can't charge a removal fee at all if its staff don't arrive within 90 minutes of your call. An operator that overcharges you can be made to pay back the excess fee plus your attorney's fees and court costs, and the Commission itself can order a refund of up to 200% of any overcharge. Repeated violations put a company's towing license at risk. Quick Tow New Orleans is a private tow company, not the Public Service Commission or the city. We can't resolve someone else's dispute or waive fees, but we can help with transport once it's sorted out.
How it works in Harvey
- 1 Decide if the tow or boot was actually wrong
Check whether the signage, the itemized invoice, and the fee match Louisiana's capped rate, or, for a boot, whether there's photographic proof of the violation.
- 2 Gather your evidence
Photos of signage, or its absence, your itemized invoice, and timing records all matter. Do this before the lot or signage changes.
- 3 File a written complaint with the LPSC
Reach them at P.O. Box 91154, Baton Rouge, LA 70821, or through lpsc.louisiana.gov. Filing in writing stops storage fees from accruing as of that date if the charges are later found excessive.
- 4 Know you don't have to pay first
Louisiana law doesn't require you to pay the invoice before you have standing to complain, and you can get a copy of the invoice without paying.
- 5 For a boot specifically
You can request an administrative hearing within 10 days to contest its validity or the fee, and no removal fee applies at all if staff don't show up within 90 minutes of your call.
- 6 Follow up
The LPSC can order a refund of up to 200% of any overcharge, and an operator that breaks the rules risks losing its towing license.
What this looks like around Harvey
Disputed tows in {c} might trace back to the City of New Orleans in Algiers or to Jefferson Parish everywhere else on this side of the river. Either way, the same Louisiana Public Service Commission complaint process and rate caps apply.
The Harvey Canal is a working marine and oilfield-services waterway lined with tugboat, barge, and heavy-equipment operators, making this the metro's strongest heavy-duty and commercial-fleet towing market on the whole West Bank. Harvey sits in Jefferson Parish, where the Jefferson Parish Sheriff's Office, 1233 Westbank Expressway, Harvey, (504) 363-5500, jpso.com/378/Payments, handles impound matters. The parish's own towing rate ordinance could not be confirmed, so the Louisiana Public Service Commission's statewide schedule governs instead: $152.50 an hour for Light Duty, 1.5-hour minimum, up to $430.50 an hour for Heavy Duty with a 1-hour minimum, and $299.00 an hour on top of standard recovery for rotator work, which requires photo or video proof under state rules. That heavier tier matters here given the canal's tug and barge traffic. Ordinary Westbank Expressway commuter volume adds to the industrial base, along with a Honduran and Central American population share that's grown fast in recent years. Harvey's population reached 22,236 in 2020, with a median household income of $41,559 and roughly 16.6% of residents below the poverty line. The area is also home to the Jefferson Parish Public School System's headquarters and the Jane O'Brien Chatelain library.
Harvey runs along the Harvey Canal, a working marine and oilfield-services waterway lined with tugboat operators, barge companies, and heavy-equipment yards, and that makes this the strongest heavy-duty and commercial-fleet towing market on the whole West Bank. Tugboats and barges aren't our call type, but the trucks, trailers, and fleet vehicles that service that industrial corridor are, and that work runs on a different schedule than residential towing, odd hours tied to shift changes and vessel schedules rather than a normal 9-to-5. Layer that on top of ordinary Westbank Expressway commuter volume along Peters Rd and Manhattan Blvd, and a Honduran and Central American population share that's grown fast in the last two decades, and Harvey is a market where both bilingual service and heavy-duty capability matter. We reach the Harvey Canal industrial corridor, Manhattan Blvd, and the Westbank Expressway in about 25 to 35 minutes, and we run the right truck for the job, wheel-lift for a stranded sedan, flatbed or heavy-duty for anything off the industrial yards.
Common Harvey questions
Can I get my car back without paying if I think the tow was wrong in Harvey?
You don't have to pay the invoice first to have standing to file a complaint with the Louisiana Public Service Commission, and you can request a copy of the invoice without paying.
Who do I contact to dispute a tow in Harvey?
File a written complaint with the Louisiana Public Service Commission at P.O. Box 91154, Baton Rouge, LA 70821, or through lpsc.louisiana.gov. Filing in writing also stops storage fees from accruing as of that date.
How do I dispute a boot instead of a tow in Harvey?
You can request an administrative hearing within 10 days to contest the boot, and no removal fee applies at all if boot-removal staff don't arrive within 90 minutes of your call.
Can Quick Tow New Orleans settle my tow dispute in Harvey?
No, we're a private tow company, not the Public Service Commission or the city. We can't resolve a dispute or waive fees, but we can help with transport once it's resolved.
Related help for Harvey
Disputing a tow in the rest of the West Bank area
Need your car towed once it's released in Harvey?
We can't waive the yard's fees. We can tow it home the moment it clears.