How to dispute a tow in Kenner
Think a tow or boot in Kenner was wrong? Louisiana law gives you a real way to push back, even before you pay.
What Louisiana law says
Louisiana gives you a real way to push back on a tow or a boot, and you don't have to pay first to do it. Every towing invoice has to be itemized and has to list the Louisiana Public Service Commission's own complaint address, P.O. Box 91154, Baton Rouge, LA 70821, or lpsc.louisiana.gov. You're entitled to a copy of that invoice without paying, and you don't have to pay the bill first to have standing to file a complaint. Filing a written complaint with the LPSC, or with a district commissioner's office, stops storage fees from accruing as of the date you filed, if the charges are later found excessive. If it's a boot instead of a tow, La. R.S. 32:1741 gives you 10 days to request an administrative hearing contesting its validity or the fee, and the booting company can't charge a removal fee at all if its staff don't arrive within 90 minutes of your call. An operator that overcharges you can be made to pay back the excess fee plus your attorney's fees and court costs, and the Commission itself can order a refund of up to 200% of any overcharge. Repeated violations put a company's towing license at risk. Quick Tow New Orleans is a private tow company, not the Public Service Commission or the city. We can't resolve someone else's dispute or waive fees, but we can help with transport once it's sorted out.
How it works in Kenner
- 1 Decide if the tow or boot was actually wrong
Check whether the signage, the itemized invoice, and the fee match Louisiana's capped rate, or, for a boot, whether there's photographic proof of the violation.
- 2 Gather your evidence
Photos of signage, or its absence, your itemized invoice, and timing records all matter. Do this before the lot or signage changes.
- 3 File a written complaint with the LPSC
Reach them at P.O. Box 91154, Baton Rouge, LA 70821, or through lpsc.louisiana.gov. Filing in writing stops storage fees from accruing as of that date if the charges are later found excessive.
- 4 Know you don't have to pay first
Louisiana law doesn't require you to pay the invoice before you have standing to complain, and you can get a copy of the invoice without paying.
- 5 For a boot specifically
You can request an administrative hearing within 10 days to contest its validity or the fee, and no removal fee applies at all if staff don't show up within 90 minutes of your call.
- 6 Follow up
The LPSC can order a refund of up to 200% of any overcharge, and an operator that breaks the rules risks losing its towing license.
What this looks like around Kenner
Disputed tows in {c} typically trace back to Jefferson Parish enforcement rather than the City of New Orleans. The statewide LPSC complaint process and rate caps still govern the fee itself.
Louis Armstrong New Orleans International Airport alone generates constant rental-car returns, rideshare staging, long-term-lot overflow, and dead-battery calls from travelers gone a week or more, and state rules matter here: a yard can't charge anything for personal-property retrieval during normal business hours, only up to $64.50 after hours, and self-park lots must be able to determine how long a car's been sitting within a week under Louisiana law. Kenner sits in Jefferson Parish, under the Jefferson Parish Sheriff's Office, 1233 Westbank Expressway, Harvey, (504) 363-5500, jpso.com/378/Payments. No parish-specific rate ordinance could be confirmed, so the Louisiana Public Service Commission's statewide cap, $152.50 an hour for Light Duty, applies. Ask the yard for an itemized bill in either English or Spanish. A resident base that's now nearly a third Hispanic, concentrated in the Little Honduras section of north Kenner, makes this the single most important Spanish-first market in the network. I-10, Williams Blvd/LA-49, and Airline Dr/US-61 carry most local traffic past the Rivertown museum district and the Pontchartrain Center. Kenner's 2020 population was 66,448, the 6th-most populous city in Louisiana, with Hispanic/Latino share up from 13.62% in 2000 to 30.01%.
Kenner is built around Louis Armstrong New Orleans International Airport, which handled roughly 12.4 million passengers in 2025, and the airport alone generates constant rental-car returns, rideshare staging, long-term-lot overflow, and dead batteries from cars left parked while their owners traveled a week or more. Williams Blvd and I-10 carry the daily commuter and commercial spine, and the Rivertown museum district and Treasure Chest Casino add their own steady visitor traffic. What sets Kenner apart from every other page on this site is north Kenner, known locally as Little Honduras, the single heaviest Honduran concentration point in the entire metro. The city's Hispanic share grew from about 14 percent in 2000 to 30 percent by 2020, and that makes Kenner the most important Spanish-first market in our whole network, our dispatchers answer in Spanish here as the default, not the exception. We reach the airport terminals, Williams Blvd, and the Rivertown district in about 20 to 30 minutes, and flatbed is our default for rental-fleet vehicles, with wheel-lift for the ordinary residential call.
Common Kenner questions
Can I get my car back without paying if I think the tow was wrong in Kenner?
You don't have to pay the invoice first to have standing to file a complaint with the Louisiana Public Service Commission, and you can request a copy of the invoice without paying.
Who do I contact to dispute a tow in Kenner?
File a written complaint with the Louisiana Public Service Commission at P.O. Box 91154, Baton Rouge, LA 70821, or through lpsc.louisiana.gov. Filing in writing also stops storage fees from accruing as of that date.
How do I dispute a boot instead of a tow in Kenner?
You can request an administrative hearing within 10 days to contest the boot, and no removal fee applies at all if boot-removal staff don't arrive within 90 minutes of your call.
Can Quick Tow New Orleans settle my tow dispute in Kenner?
No, we're a private tow company, not the Public Service Commission or the city. We can't resolve a dispute or waive fees, but we can help with transport once it's resolved.
Related help for Kenner
Disputing a tow in the rest of the Jefferson East Bank area
Need your car towed once it's released in Kenner?
We can't waive the yard's fees. We can tow it home the moment it clears.