How to get your car out of impound in Gretna
If your car got towed in Gretna, here's how to get it back fast, including where it likely went and what you'll owe.
What Louisiana law says
New Orleans runs its own city pound instead of relying on a scattered network of private storage lots. The Department of Public Works Parking Division operates two facilities: the Claiborne Avenue Auto Pound at 400 N. Claiborne Ave, directly beneath the expressway at Claiborne and Conti St, and a payment-only lot at 10200 Almonaster Ave. Claiborne handles both payment and vehicle release and is open 7:30 a.m. to 10 p.m., seven days a week. The Almonaster lot only takes payments and runs 8 a.m. to 6 p.m., Monday through Friday, so if you drive out there expecting to pick up your car, you'll be turned around. Call (504) 658-8100 to confirm your car was towed, or (504) 658-8284 to check the fee balance tied to your plate. As of July 27, 2026, tow and storage fees run on a new schedule: a Light Duty tow starts at $228.75 for the first 90 minutes, then $76.25 per additional half-hour, and storage adds $19 a day, capped at $500 total. Any parking citations 90 or more days old have to be paid off too before the car's released. Quick Tow New Orleans is a private tow company, not the city pound. We can't waive fees the city sets, but we can help with transport once your car's released.
How it works in Gretna
- 1 Find out where your car went
Call (504) 658-8100 to confirm your car was towed to the Claiborne Avenue Auto Pound. Outside Orleans Parish, call the local parish sheriff's office instead.
- 2 Go to the right lot
The Almonaster Ave lot only takes payments. Your car itself is released at the Claiborne Avenue Auto Pound, 400 N. Claiborne Ave.
- 3 Check the hours before you drive over
Claiborne's vehicle-release window runs 7:30 a.m. to 10 p.m. daily. The Cashiering Office at the same address, for tickets and boots only, runs 8 a.m. to 6 p.m. weekdays, so confirm which one you need by phone first.
- 4 Confirm your balance
Call (504) 658-8284 to check the fee tied to your plate, and clear any parking citations 90 or more days old, since those have to be paid before release too.
- 5 Pay the pound directly
Quick Tow New Orleans doesn't set or collect the city's impound fees. You pay the pound, not us.
- 6 Retrieve your vehicle
Bring valid ID and be ready to pay the full balance. Most releases happen the same day once you're there during release hours.
What this looks like around Gretna
Algiers tows still route through the Claiborne Avenue Auto Pound, since Algiers is Orleans Parish. Everywhere else on this side of the river, Gretna, Harvey, Marrero, Westwego, Terrytown, and Belle Chasse, sits in Jefferson or Plaquemines Parish, so call the number on the tow-away sign or the Jefferson Parish Sheriff's Office at (504) 363-5500 instead.
Gretna anchors the Westbank Expressway's eastern end directly opposite Uptown, catching heavy commuter volume crossing to and from the East Bank on top of its own growing Honduran and Central American resident base, a market where Spanish-language service is now a real differentiator. Gretna sits in Jefferson Parish, where the Jefferson Parish Sheriff's Office, 1233 Westbank Expressway, Harvey, (504) 363-5500, handles impound matters, with 24/7 online payment at jpso.com/378/Payments. Jefferson Parish's own specific rate ordinance could not be confirmed in our research, so only the Louisiana Public Service Commission's statewide cap, $152.50 an hour for a Light Duty nonconsensual tow with a 1.5-hour minimum, is confirmed here. Every invoice from a state-regulated tow has to be itemized, and it must point to the LPSC's own complaint address for disputes, P.O. Box 91154, Baton Rouge. A written complaint that later proves the charges excessive stops storage fees from accruing as of the date it's filed. Ask the yard for that itemized bill before paying. Gretna's population reached 17,814 in 2020, the second-largest city in Jefferson Parish, and its Hispanic share nearly tripled from 6.34% in 2000 to 18.73% today, alongside the German American Cultural Center's annual Oktoberfest.
Gretna anchors the eastern end of the Westbank Expressway, directly opposite Uptown New Orleans across the river, and that puts it at the receiving end of heavy commuter volume crossing to and from the East Bank every rush hour. It's the second-largest city in Jefferson Parish, and its Hispanic population, heavily Honduran and Central American, nearly tripled between 2000 and 2020, now approaching a fifth of all residents. Spanish-language dispatch here is a real differentiator, not a marketing line, our team answers in Spanish because a real share of Gretna callers need it. The historic downtown near the German American Cultural Center pulls its own local festival traffic, especially during Oktoberfest, and the Westbank Expressway itself is the daily-grind corridor, ordinary breakdowns and accidents at highway speed feeding straight into the Crescent City Connection backups. We reach historic downtown Gretna, the Westbank Expressway corridor, and the Huey P. Long Bridge approach in about 20 to 30 minutes, wheel-lift for most Expressway breakdowns and flatbed for anything that needs to cross the bridge.
Common Gretna questions
How do I find out where my car was towed in Gretna?
Call the Claiborne Avenue Auto Pound at (504) 658-8100 to confirm the tow. Payment can also be handled at the Almonaster Ave lot, but your car is released at Claiborne.
What are the current impound fees in Gretna?
As of July 27, 2026, a Light Duty tow starts at $228.75 for the first 90 minutes, plus $76.25 per additional half-hour, and storage runs $19 a day, capped at $500 total.
What hours can I pick up my car in Gretna?
The Claiborne Avenue Auto Pound releases vehicles 7:30 a.m. to 10 p.m. daily. The Cashiering Office at the same address handles tickets and boots only, 8 a.m. to 6 p.m. weekdays.
Can Quick Tow New Orleans release my car from impound in Gretna?
No, we're a private tow company, not the city pound. We can't waive fees, but we can help with transport once your car is released.
Related help for Gretna
Impound release process in the rest of the West Bank area
Need your car towed once it's released in Gretna?
We can't waive the yard's fees. We can tow it home the moment it clears.