How to get your car out of impound in Metairie
If your car got towed in Metairie, here's how to get it back fast, including where it likely went and what you'll owe.
What Louisiana law says
New Orleans runs its own city pound instead of relying on a scattered network of private storage lots. The Department of Public Works Parking Division operates two facilities: the Claiborne Avenue Auto Pound at 400 N. Claiborne Ave, directly beneath the expressway at Claiborne and Conti St, and a payment-only lot at 10200 Almonaster Ave. Claiborne handles both payment and vehicle release and is open 7:30 a.m. to 10 p.m., seven days a week. The Almonaster lot only takes payments and runs 8 a.m. to 6 p.m., Monday through Friday, so if you drive out there expecting to pick up your car, you'll be turned around. Call (504) 658-8100 to confirm your car was towed, or (504) 658-8284 to check the fee balance tied to your plate. As of July 27, 2026, tow and storage fees run on a new schedule: a Light Duty tow starts at $228.75 for the first 90 minutes, then $76.25 per additional half-hour, and storage adds $19 a day, capped at $500 total. Any parking citations 90 or more days old have to be paid off too before the car's released. Quick Tow New Orleans is a private tow company, not the city pound. We can't waive fees the city sets, but we can help with transport once your car's released.
How it works in Metairie
- 1 Find out where your car went
Call (504) 658-8100 to confirm your car was towed to the Claiborne Avenue Auto Pound. Outside Orleans Parish, call the local parish sheriff's office instead.
- 2 Go to the right lot
The Almonaster Ave lot only takes payments. Your car itself is released at the Claiborne Avenue Auto Pound, 400 N. Claiborne Ave.
- 3 Check the hours before you drive over
Claiborne's vehicle-release window runs 7:30 a.m. to 10 p.m. daily. The Cashiering Office at the same address, for tickets and boots only, runs 8 a.m. to 6 p.m. weekdays, so confirm which one you need by phone first.
- 4 Confirm your balance
Call (504) 658-8284 to check the fee tied to your plate, and clear any parking citations 90 or more days old, since those have to be paid before release too.
- 5 Pay the pound directly
Quick Tow New Orleans doesn't set or collect the city's impound fees. You pay the pound, not us.
- 6 Retrieve your vehicle
Bring valid ID and be ready to pay the full balance. Most releases happen the same day once you're there during release hours.
What this looks like around Metairie
{c} sits in Jefferson Parish, so an impound here runs through the Jefferson Parish Sheriff's Office at (504) 363-5500 (1233 Westbank Expressway, Harvey), open 8 a.m. to 4 p.m. weekdays, or pay online anytime at jpso.com/378/Payments, not the City of New Orleans pound.
The Lake Pontchartrain Causeway's southern terminus sits in Metairie, so every northbound commuter and every Causeway-related incident touches this market first. The bridge carries roughly 40,000 vehicles a day, and the Causeway Police Department patrols it 24/7, responding to more than 3,000 breakdowns and assistance calls a year in under 4 minutes on average; a stranded driver on the bridge itself dials *27 or (504) 835-3116, not the parish sheriff. Metairie sits in Jefferson Parish, where the Jefferson Parish Sheriff's Office, 1233 Westbank Expressway, Harvey, (504) 363-5500, handles impound matters everywhere else, with 24/7 online payment at jpso.com/378/Payments. The parish's own rate ordinance could not be confirmed, so the Louisiana Public Service Commission's statewide cap, $152.50 an hour for Light Duty with a 1.5-hour minimum, is the confirmed figure, a real distinction from the higher City of New Orleans rate just across the parish line. I-10, Veterans Memorial Blvd, and the Earhart Expressway carry the heaviest daily commercial and commuter traffic in Jefferson Parish. Metairie's 143,507 residents in 2020 make it the largest CDP in the parish, and its Hispanic/Latino share has grown from 7.25% in 2000 to roughly 19% today.
Metairie is the largest suburb in Jefferson Parish, and the Lake Pontchartrain Causeway's southern terminus sits right at its edge, which means every northbound commuter crossing to the Northshore and every Causeway-related incident touches this market first. I-10 and Veterans Memorial Blvd carry the heaviest daily commercial and commuter traffic in the parish, and the I-10/Causeway Blvd interchange is a chronic bottleneck, Jefferson Parish is actively widening Causeway Blvd between Airline Dr and West Napoleon Ave specifically because of it. Metairie's Hispanic population, mostly Honduran and Central American, grew from about 7 percent in 2000 to nearly 19 percent by 2020, and it's one of two markets in this whole metro, alongside Kenner, where bilingual dispatch isn't optional. Fat City's dense bar and restaurant strip runs its own private-lot enforcement most nights. We reach the Causeway's southern approach, the I-10/Causeway Blvd interchange, and the Fat City corridor in about 20 to 30 minutes, and flatbed is standard for Causeway breakdowns since a stalled car on the bridge deck has nowhere else to go.
Common Metairie questions
How do I find out where my car was towed in Metairie?
Call the Claiborne Avenue Auto Pound at (504) 658-8100 to confirm the tow. Payment can also be handled at the Almonaster Ave lot, but your car is released at Claiborne.
What are the current impound fees in Metairie?
As of July 27, 2026, a Light Duty tow starts at $228.75 for the first 90 minutes, plus $76.25 per additional half-hour, and storage runs $19 a day, capped at $500 total.
What hours can I pick up my car in Metairie?
The Claiborne Avenue Auto Pound releases vehicles 7:30 a.m. to 10 p.m. daily. The Cashiering Office at the same address handles tickets and boots only, 8 a.m. to 6 p.m. weekdays.
Can Quick Tow New Orleans release my car from impound in Metairie?
No, we're a private tow company, not the city pound. We can't waive fees, but we can help with transport once your car is released.
Related help for Metairie
Impound release process in the rest of the Jefferson East Bank area
Need your car towed once it's released in Metairie?
We can't waive the yard's fees. We can tow it home the moment it clears.