The curb is empty on Royal, on a Mid-City block, or in a Kenner lot, and you need a number. For a City of New Orleans impound, call the Department of Public Works Parking Division at (504) 658-8100. That is the City of New Orleans towing number. For a private-lot tow, call the company on the entrance sign or on the notice. Jefferson Parish questions go to the Jefferson Parish Sheriff’s Office at (504) 363-5500. Quick Tow New Orleans matches drivers with licensed operators for a requested tow. We did not take this car, and we cannot release it.
Start with whether the car was towed or stolen
An empty space can mean a City tow, a private-lot tow, a repo, or a theft. Start with what you can see. Walk the curb for a tag or a notice. Check the driveway and the garage entrance for a posted wrecker name. Ask the front desk if you left the car at a hotel, a hospital, or a Quarter garage. Then call before you ride to any lot.
If you parked on a public street in Orleans Parish, the City is the first call. The Parking Division tells you whether it has the vehicle when you dial (504) 658-8100. To check a fee balance tied to a plate, call (504) 658-8284. Both numbers are the City’s, published on its Find My Towed Vehicle page. They are not this line.
If you parked on private property, read the signs at the entrances and exits. Under the Louisiana Towing and Storage Act at R.S. 32:1736, a property owner who contracts a tow company must post that company’s name, address, and phone in lettering no less than two inches high. Call that number. A French Quarter lot, a Metairie apartment, and a Westbank shopping center each send the car to the contracted yard, not to the City pound.
If the City does not have it, the posted company does not have it, and Jefferson Parish Sheriff’s Office does not have it, treat the car as missing. Report it to the police department for the parish where you parked. We do not have a confirmed NOPD or St. Bernard locator number to publish, so do not guess one from a search result. In Orleans Parish, 311 can point you to the right city desk. Use 911 only if you are in danger or you are watching a crime in progress. A lender repo will not show up as a parking tow at Claiborne.
A boot is not a tow. If the car is still on the street with a boot, use how to get a boot off in New Orleans and call the Boot Release line at 1-855-437-9340. You can also pay in person at the Administrative Hearing Center, 1340 Poydras St, Suite 1100, 8 a.m. to 5 p.m. Monday through Friday, or at the Cashiering Office at 400 N. Claiborne Ave, 8 a.m. to 6 p.m. Monday through Friday.
City tows and private-property tows use different numbers
Orleans Parish and Jefferson Parish do not share a pound, a clerk, or a phone tree. The North Shore and St. Bernard do not share one either. Call the parish that actually towed the car.
In Orleans Parish, DPW Parking runs the City impound. Call (504) 658-8100 to ask if the car was towed. Call (504) 658-8284 for a plate’s fee balance. Before the City releases a vehicle, all outstanding parking citations 90 or more days old must be paid in full. Confirm the current amount with the City on that call. Do not rely on a third-party directory. Some of those pages still list old Parking Division numbers and hours that do not match nola.gov.
In unincorporated Jefferson Parish, start with the Jefferson Parish Sheriff’s Office, 1233 Westbank Expressway, Harvey, LA 70058, at (504) 363-5500. In-person business there is Monday through Friday, 8:00 a.m. to 4:00 p.m. Kenner, Gretna, and other Jefferson cities may have ordered the tow through their own police, not through JPSO. We do not have a confirmed Kenner or Gretna locator number. Use the notice first, then ask JPSO who actually holds the car and how to pay. Confirm the storage yard with that agency. JPSO’s general payments page is not an impound window.
A private-lot tow is a third path. The operator named on the sign holds the car at that operator’s yard. Louisiana requires law-enforcement authorization or a proper removal tag before a non-consensual tow from a parking area, unless the statute’s signage or invoice rules are met. The property owner’s authorized representative cannot be the tow truck owner or operator. If you need that process from the property side, private property towing is the matching path for a lot owner. It is not a tool for pulling a neighbor off a public street. An abandoned car on a City street is a 311 report, 24/7 by phone or at nola311.org.
St. Bernard Parish and the North Shore across Lake Pontchartrain have no confirmed public towed-car number in our source file. If you parked in Chalmette, Arabi, Slidell, or Mandeville, use the notice on the curb or the sign on the lot. Then call that parish’s sheriff and ask who ordered the tow. Do not drive to 400 N. Claiborne Ave on a guess. A Metairie apartment tow and a Slidell grocery-lot tow will not land in the same yard.
Public custody and private custody also change what you pay and who can let the car go. That split is the whole point of city yard towing in New Orleans. City fees are the City’s. Non-consensual private-lot rates are capped statewide by the Louisiana Public Service Commission. Neither figure is a Quick Tow price, and this page does not quote them. Ask the City or the yard for the balance on your car.
How to confirm the pound or yard before you go
Call first. Lots move cars, and a wrong address costs you a trip across the parish plus another day of storage.
For a City of New Orleans impound, the release and payment lot is 400 N. Claiborne Ave, New Orleans, LA 70112, under the expressway at N. Claiborne Ave and Conti St. The City’s Find My Towed Vehicle page lists that lot as open 7:30 a.m. to 10:00 p.m., seven days a week. The Cashiering Office at the same address is listed separately as 8:00 a.m. to 6:00 p.m., Monday through Friday. Use the 7:30 a.m. to 10:00 p.m. daily release window when you plan the pickup, and call (504) 658-8100 to confirm same-day hours before you go.
Vehicles stored more than 24 hours may be moved to 10200 Almonaster Ave. A City announcement dated July 20, 2026, directs impound payments to 400 N. Claiborne Ave no matter which lot holds the car. Confirm the pickup location with the City on the phone. Do not assume every car is waiting at Claiborne, and do not assume you can pay at Almonaster.
For Jefferson Parish, JPSO can tell you the yard and the payment rules. Do not treat the Harvey office as the storage lot until they say it is. For a private tow, the facility on the notice is the address that matters. After a non-consensual private-property tow, R.S. 32:1718 requires the storage operator to notify the sheriff or municipal police within 24 hours, so the local agency should be able to tell you which yard took it.
Bring the plate, the VIN if you have it, the make, the color, and the block where you parked. “Somewhere in the Quarter” is not enough when French Quarter, CBD, and Marigny tows can land in City custody or in a contracted private yard. If you still need the step-by-step on lots, hours, and what to ask, use the find your towed car in New Orleans walkthrough. This page is the call sheet. That page is the location guide.
Do not plan around a City auction calendar. The City’s own disposal timeline for unclaimed vehicles could not be confirmed from a primary source, and the state default sale clocks do not get pasted onto the Claiborne pound.
What to have ready when you call
Have the plate number in front of you. Add the VIN from insurance or a title copy if you can. Give the make, model, color, and the last place you left the car, with a cross street. “By the hospital” is not a location. “2000 Canal, street side” is. Say when you parked and when you returned. Festival closures, a Saints home game, and a French Quarter loading zone all change which agency likely ordered the tow.
Ask three things on the first call: who has the car, where it is sitting right now, and what you must bring to pick it up. For a City impound, expect to clear those 90-day-and-older parking citations before release. Confirm payment types and the same-day window with the clerk. For a private yard, ask for the itemized balance and the hours they will actually release the vehicle. Louisiana defines normal business hours for gate and contents rules as 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding legal holidays. A yard may charge a gate fee after those hours. No retrieval fee is allowed for getting your belongings out during those weekday hours. An after-hours contents fee may apply. Confirm the current amount with the yard. The LPSC sets the maximums for non-consensual tows. Ask for an itemized invoice. You do not have to pay first to get a copy.
If the tow was ordered by a public agency, R.S. 32:1727 gives the owner a right to demand an administrative hearing on whether the tow and storage were proper. The request must go to the agency that ordered the tow within ten days of the date the R.S. 32:1720 notice was mailed. The hearing must be held within three business days of the agency receiving the request. That is not the boot hearing, and it is not a private-lot hearing. The statute names a “was it proper” determination. It does not name an automatic release or a damages payout. For the rest of the owner-side rules, read New Orleans towing, know your rights.
If the registered owner cannot go, ask the yard what proof they will accept from someone else. We do not have a confirmed City proxy form to publish. Do not invent one. Bring photo ID and whatever proof of ownership the clerk named on the call.
Quick Tow cannot release a towed car
Quick Tow New Orleans is a referral service. The line takes calls around the clock and matches drivers with independent, licensed local operators. We own no trucks, run no storage yard, and hold no Louisiana towing licence. The operator a driver hires does the work and gets paid by that driver. A City lot and a private impound lot are not our lots. We cannot waive a City citation, open a JPSO hold, or cut a lock at 10200 Almonaster Ave.
If a private yard already has the car, that yard is who you pay. If the City has it, DPW Parking is who you pay. Calling this line will not move your name up at Claiborne. If the charges on a non-consensual invoice look wrong, the complaint path is the Louisiana Public Service Commission, P.O. Box 91154, Baton Rouge, LA 70821, or lpsc.louisiana.gov, not a matching service.
The job this line is built for is a tow you are asking for. A breakdown on I-10, a stall on the Westbank Expressway, a dead car in a driveway you need moved after the pound releases it: that is a requested tow. It is a different product from an impound release. For a crash or a disabled car that still needs a wrecker, emergency towing is the matching path. The line takes calls 24/7. Calls to (504) 474-5530 are recorded.
You also cannot use this line to have someone else’s street-parked car hauled as a favor. Public-street abandonment goes through 311 in Orleans Parish. A private-property removal has to follow R.S. 32:1736. If you are the property owner and you need a licensed operator for a posted lot, that is a consented dispatch to the property, with the statute’s sign and authorization rules still on the owner.
When to call us
Call this line when you need a licensed local operator for a tow you are requesting, a driveway pull, or a lot-owner removal that is not already sitting in City or private impound. If the car is already at a pound, call the City, JPSO, or the yard that has it. Call us at (504) 474-5530 and we’ll connect you with a licensed local operator.